Customer Satisfaction Certification

Beauty Professionals Association, Customer Satisfaction Certification can be applied across all beauty business sectors to all types of organizations (both service providers and manufacturing companies). With the growing number of businesses, customers demand a variety of services that cater to the growth and importance of this industry. The Certificate measures the service quality and customer satisfaction level. Assessing the importance of different traits of customer’s preference, service quality level and reveal the final factors that create customer satisfaction. The conclusions show that customers put utmost importance on issues such as the service provider’s behavior, knowledge, environment, and hygiene. The accomplishment of politeness of the service providers, knowledge level of the executives and safety and hygiene issues by the businesses are satisfactory for their customers.